Customer Reviews
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May 14, 2013
Confirmed Service Customer
The only issue I had was that I was told...
The only issue I had was that I was told it would only take 2 hours but it took 5 hours. Other than that, service was great.
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May 14, 2013
Confirmed Service Customer
Check engine light has been going on and...
Check engine light has been going on and off for years. When checked, I would get three or four causes. Jimmy Gray checked it, identified it, and fixed it.
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Hello Jimmy C.,
So glad you came to see us to get your 2005 GMC Envoy repaired. We appreciate your patronage and look forward to seeing you again. Thank you so much for your business.
Sincerely yours,
Doug Caffrey - Service manager
May 12, 2013
Confirmed Service Customer
Just bought this car from Jimmy Gray in...
Just bought this car from Jimmy Gray in February and this is the second time I've already had to bring the car in for service. After fixing my car, a door lock assembly switch. When the mechanic "popped" a piece off the door to get to a screw he broke the clip instead of replacing the 50 cent piece he put it back on. When I shut my door the piece fell out. They had no problem ordering th piece but when I pay 400 dollars for a certified mechanic to fix something this is not the kind of things I want to see, what does the inside of my door look like that I can't see? Very disappointed in the price charged on the part also.
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Hello Ashleigh W.,
Glad to have you respond to our survey. I would like to resolve your issue with your door panel at your earliest convenience please. We do our very best to provide efficient and cost convenient service to all our customers. Feel free to contact myself, Doug Caffrey 662-349-8808. Thank you so much for your business.
Sincerely yours,
Doug Caffrey - Service manager
May 10, 2013
Confirmed Sales Customer
I went in to see if I could trade in my...
I went in to see if I could trade in my cruze for something a lil bigger because when I went back to cannon in greenwood they told me I couldn't that I barely got approved for the cruze I wanted to know if that was true so I went to jimmy gray & from the moment I pulled up everyone was so polite offered me bottle water asked how I was doing just outstanding customer service my salesman called me the same day & told me I was approved super happy customer I can not tell u how much I enjoyed my experience with them loved it
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Hello Erica, Just wanted to drop a line and thank you for the kind words that you wrote. I wish the experience that you received could be felt by everyone at every dealership. We are certainly glad you chose to come to us and purchase you vehicle. If there is anything we can do for you to make the experience any better than it was, please let us know. Thank you again for your business. And a BIG welcome to lour family!!!!
Sincerely,
Kevin Smith, GSM
May 9, 2013
Confirmed Service Customer
May 9, 2013
Confirmed Service Customer
I bought my 2009 Avalanche from Jimmy Gray...
I bought my 2009 Avalanche from Jimmy Gray in 2011. I also bought an extended warranty with the truck, which is why I started using Jimmy Gray's service department. I have found them to be very honest and helpful. They will pick up my truck from my work and bring it back when they are finished. I am very pleased with their service.
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Hello Christine A.,
We really appreciate your response to our survey and so glad to have you as our customer. We strive for customer satisfaction and look forward to seeing you in the future. Thank you so much for your business.
Sincerely yours,
Doug Caffrey - Service manager
May 9, 2013
Confirmed Service Customer
brought in chevy impala service is always...
Brought in chevy impala service is always good. Service manager and workers always coureous and helpful
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Hello Alfred G.,
We appreciate your years of patronage with us here at Jimmy Gray Chevrolet and look forward to many more years. Thank you so much for your business.
Sincerely yours,
Doug Caffrey - Service manager
May 8, 2013
Confirmed Service Customer
Hello Charles B.,
We appreciate your patronage with us and glad to have as a Jimmy Gray Chevrolet customer. Look forward to seeing you in the future. Thank you so much for your business.
Sincerely yours,
Doug Caffrey - Service manager
May 8, 2013
Confirmed Service Customer
My wife and I think that the service at...
My wife and I think that the service at Jimmy Gray is excellent! We have been extremely pleased with our Volt (our first Chevy). The friendly and professional service from everyone involved has made us realize that we want to make our next car purchase from Jimmy Gray.
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Hello Jonathan C.,
We are so glad to have you and your family as customers with us at Jimmy Gray Chevrolet. We will always do our very best to provide you with professional and convenient service. Thank you so much for your business.
Sincerely yours,
Doug Caffrey - Service manager
May 5, 2013
Confirmed Service Customer
I brought my car in for regular...
I brought my car in for regular maintenance oil change and tire rotation. The service was performed promptly and I was on my way.
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Hello Charles H.,
We strive to be efficient and convenient for our customers. We appreciate your patronage with us. Thank you so much for your business.
Sincerely yours,
Doug Caffrey - Service manager
Showing 1-10 of 199 reviews
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Hello Jean S.,
We really appreciate your patronage over the years and so sorry for the longer promise time. We really try our very best to be convenient as possible. Thank you so much for your business.
Sincerely yours,
Doug Caffrey - Service manager